Evaluation of the Opening Scenes of an Episode of the...

Evaluation of the Opening Scenes of an Episode of the X-Files The opening sequence of the X-Files episode Tooms uses a variety of techniques to capture the attention of the audience. The X-Files is a very popular television series written by Chris Carter. The series can be described as a hybrid genre because it reflects a number of different genres. The obvious genre is Science Fiction because one of the main themes of the series is the paranormal. However there are strong elements of the Mystery/Detective genre as the two main characters, which are FBI investigators, seek to find the truth of the paranormal. There is also a Horror/Gothic element to the series because many investigations†¦show more content†¦The affect of this is that the man seems vulnerable, and raises the audiences suspicion of what is going to happen to him. There is then a tracking shot of the man inter-cut with a close up of a roadside drain, where the creature Tooms is lurking. When focused on the drain, the camera slowly zooms in. when the camera cuts back to the man; it is a low angle tracking shot. This low angle shot gives the impression to the audience that they are looking through the eyes of whatever is in the drain. This gives the scene a sinister and foreboding atmosphere. This is emphasised when the camera zooms in of the businessman in a low angle shot and gradually becomes slow motion. The entire colour is then drained out of the frame except for the man. This emphasises the earlier point, and suggests the creature in the drain is focusing all his attention and malice on the man. At this point there is a section of music that sounds computer generated, almost alien. This adds to the malice of the creature and is repeated throughout the opening scene when there is evidence that the creature in the drain is near. This shot is then followed by a close up of the drain, showing two strange pale eyes. This maintains the audiences attention because it makes them want to discover what is in the drain and why it is there. 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Musci Industry Pest - 6413 Words

1.0 Introduction The marketing department of a record label plays a large part in portraying an artists’ image to its fan base and the music industry. Once an artist has produced their music and is ready to be made public, it is up to the marketing department to make sure that it is made available in all media formats. This is done solely through a range of distribution and promotion campaigns. This case will look at the current situation of the music industry and analyse the effect the new technologies and the digital world are having on record labels and artists. Firstly by looking at a micro and macro environmental view point using various analysis models a better understanding can be made of the music industry in its current state.†¦show more content†¦For example the evolution of digital radio stations (Digital Audio Broadcasters (DAB)) has lead to the evolution of DAB ripping. (Appendix 3). †¢ The likes of Apple are being restricted by having their music offerings only available on iPod players, and therefore believe by having copyright protection removed by record labels, there can be a better turnover for all parties involved. (Appendix 13). †¢ The current traditional method of record labels is that they keep the copyrights of artists’ recordings, which generally leads to the record label being profitable and the artists breaking even. (App endix 7). †¢ A new possible method of keeping the music industry profitable may be by legalising file sharing and giving artists / bands control over their own music. (Therefore working with a collapsed copyright system.) (Appendix 7). 2.1.2 Economic Factors †¢ There are more methods of opportunities for artists / bands to both increase revenue and exposure, through CDs, digital downloads ringtones, concerts, TV shows, and video games. (Appendix 7). †¢ Concert ticket sales have increased immensely over recent years and have become major events in an artists / bands diary. (Appendix 7). †¢ A recent revision by the American President of the tax code has made it easier for intellectual property to be sold in the US, which therefore means that another possible method of development for the music industry can be through making

Quality Management and Continuous Improvement

Question: Discuss about the Quality Management and Continuous Improvement. Answer: Introduction Business professionals examine continually their processes for eliminating and discovering problems for supporting continuous improvement (Allen 2014). Moreover, the continuous improvement means to strive consistently in terms of improving the services or products of the organizations as per the highest standard. The major aim of this study is to explain as well as illustrate the continuous improvement plan in the context of the engineering and construction domain. This study describes all the necessary and important components of continuous improvement plan in as a complete manner. On the other hand, a range of sample continuous improvement plan is also aimed to be recognized. Moreover, this study portrays a pictorial illustration of the continuous improvement plan. Apart from that, this study also aims to provide an in-depth overview of continuous improvement plan. In order to conduct the entire study, the case study on the Major Building and Construction Contract undertaken by Que ensland Rail Limited has been selected. In addition and most importantly, the continuous improvement plan is aimed to be implemented in this study in terms of meeting all the basic learning requirements of the unit like the knowledge regarding the basic concepts and performance of the fundamental skills. Furthermore, the continuous improvement plan is also aimed to be presented with the flair, originality or imagination depending in the proficiency in all the learning outcomes. Textual Overview of Continuous Improvement Plan - Continuous improvement is the ongoing effort for improving processes, services or products. These particular efforts are able to seek the breakthrough improvement all at once or incremental improvement over time (Fryer, Antony and Douglas 2015). The terms continual improvement as well as continuous improvement are utilized interchangeably and frequently. Plan-do-check-act cycle is a four-step quality model, which is one of the most widely utilized continuous improvement tools (Milnitz and Tubino 2016). It is such a process, which is able to achieve enhanced quality of service delivery, simplified procedures and processes, customer focus, attitudinal change and recognition of customers both internal and external in the long term. Continuous improvement has become a necessity (Milner et al. 2016). On the other hand, Total Quality Management, Lean Management and Six Sigma are the other very famous tools for implementing continuous improv ement in the business processes. These tools can significantly emphasize teamwork as well as employee involvement by systematizing and measuring processes; and minimizing cycle times, defects and variation. The continuous improvement plan can effectively satisfy the value of customer as well as eliminate waste in the business operations of an organization (Derrick-Mills et al. 2015). The most important as well as the simplest thing to do while starting a continuous improvement project is to interact properly with the clients and organization that an individual want to improve continually the services provided. This particular intention should be stated through the team briefings and strategy reviews. Therefore, the incorporation of an appropriate continuous plan can be very effective for the major building and construction contract undertaken by Queensland Rail Limited. According to the general conditions of this contract, this contract should follow an annexure list (Eaidgah et al. 2016). This annexure list incorporates the clauses, which should be added, amended or deleted to the Australian Standard General Conditions of Contract AS 2124-1992 and should be read as the component of the contract. These deletions and the amendments are mainly aimed to be made in terms of improving clauses of this contract. Moreover, a continuous improvement plan should be incorporated while making these deletions and amendments simply because of the fact that the minor items are not mentioned expressly (Gonzalez Aleu et al. 2016). However, these items are essential for the performance as well as satisfactory completion of the work under the contract. These should be executed as well as supplied by the contractor at the own cost of the contractor and are also deemed to be incorporated in the Sum of Contract. The continuous improvement plan would also be proven very important for removing the errors in the Bills of quantities. Purpose of the Incorporation of Continuous Improvement Plan - There are few significant purposes due to which the continuous improvement plan should be implemented for this contract. The contractor should comply with as well as assure that all and any of the subcontractors or the other persons are involved in performing the work under this contract complies with the entire safety requirements and legislation (Muthukumar et al. 2014). The proper safety programs and precautions are maintained so as for preventing the injury to persons as well as damaging property arising out of the work performance under this particular contract. On the other hand, the principal of any incident should promptly be notified, which is necessary to be reported towards any legislative authority and cooperated with the superintendent and the principal in regards to the incident (Colicchia, Creazza and Strozzi 2017). It should incorporate providing information or details and the documentation to the Superinte ndent and the Principal as requested in terms of the incident. The activities should be coordinated, consulted as well as cooperated with the Superintendent and the principal (Schneider 2015). Moreover, the contractor has to assure that all the subcontractors are involved for performing any segment of the work under the contract. In addition, the contractor should also comply with the Work Health and Safety Management Plan of the Principal. The contractor should undertake the Site specific Health and Safety Site Instructions. Continuous Improvement Plan Goal No Objective Target Related Procedures Action Target Date Status Date Completed Assigned Responsibility Required Additional Resources 1. Deletion of clauses from general conditions in AS2124-1992 Nominated Subcontractors direct payment N/A Removal of this clause 20th February, 2017 Satisfactory work performance and completion under the contract Contractor and Project Manager N/A Recourse for unpaid moneys N/A Clause Removal 20th February, 2017 Satisfactory work performance and completion under the contract Contractor and Project Manager N/A Indemnity by the Principal N/A Clause Removal 20th February, 2017 Satisfactory work performance and completion under the contract (Cameron 2015). Contractor and Project Manager N/A Continuous Improvement Plan by amending the clauses from general conditions in AS2124-1992 Goal No Objective Target Related Procedures Action Target Date Status Date Completed Assigned Responsibility Required Additional Resources 1. Contract Construction Replacing few inappropriate words to make an improvised contract Word replacement on the contract Deleting the words or territory stated in the Annexure 21st February, 2017 Scheduled N/A Contractor N/A Addition of the words of Queensland and the parties agree to submit to the jurisdiction of the courts of the state of Queensland (Cohen-Vogel et al. 2015). 2. Recourse to Conversion of Security and Retention Money Recourse for the retention of cash security and moneys Conversion of principal into money security Security conversion and money retention Ongoing Scheduled N/A Contractor N/A 3. Minimization of Security and Retention moneys Insertion of the words or where there are Separable Portions upon issue of the last of the certificates of Practical Completion on the contract Word amendments in the contract for ensuring retention moneys and security Word amendment 22nd February, 2017 Scheduled N/A Contractor N/A 4. Service of Notices Amendments of few words in the final paragraphs to improvise the tender (Kohlbacher 2013). Contractors Service of Payment on principal should be made. Superintendent may do issuing and signing of payment schedules to the contractor. Contractor would assure that within 24 hours after any notice under the BCIP Act is received or given by the contractor a copy of that notice Ongoing Scheduled N/A Contractor N/A 5. Nominated Subcontract termination No termination of subcontract for nominated subcontract work without the Superintendents approval Addition of a statement regarding not terminating subcontract is made by deleting the first sentence in the tender Subcontract termination without the superintendents approval would be prohibited 22nd February, 2017 Scheduled N/A Contractor N/A 6. Time as well as cost extension Permitting time and cost extension for the project N/A Extending time and cost by amending the contract Ongoing scheduled N/A Contractor N/A 7. Protection of Property and People Ensuring the property and people protection by amending this law An item is to be provided where its provision is stated to be essential for normal safe working Protecting people and their property Ongoing scheduled N/A contractor N/A 8. Delay Costs Contractor should not be entitled for recovering monetary compensation for delay in reaching practical completion (Kovach 2016). Determining the component costs for actual delay. Insertion of a new clause regarding delay cost in place of clause 36 Ongoing Scheduled N/A Contractor N/A 9. Payment of Subcontractors and workers Improvising payment system for the workers and the subcontractors of this construction project Incorporation of Payment Recording System, Statement Naming Subcontractors, Record of Payment System, Payment on behalf of Contractor, Statutory Declaration and Documentary Evidence Clause amendment, which incorporate the implementation of these systems to improve the payment system Ongoing Scheduled N/A Contractor N/A 10. Workplace Health and Safety Improvising health and safety factors for workers in this construction project. Incorporation of the safety legislation in regards to occupational health and safety in order to meet the safety requirement. Amending this clause regarding workplace health and safety factors and requirement in the constructional site Ongoing Scheduled N/A Contractor N/A 11. Rail Safety Workers Complying with the Transport Requirement Act. Ensuring any rail safety work commences, person incorporating its workers performing the rail safety work. Making competent for carrying out the safety work and assessing competence. Undertaking a medical assessment. Ongoing scheduled N/A Contractor N/A 12. Training Policy Adding 50 clauses regarding improvising training system by accomplishing few significant purposes. Compliances should be accomplished associated with the clauses of training policy. Addition of 50 new clauses in order to establish an effective training system. Ongoing Scheduled N/A Contractor N/A 13. Compliance with the Policies of Principal Complying with the necessities of all the specifications, standards and policies of principal whilst undertaking services, works or the goods supply It is not limited to the Code of conduct of Principal in force, amended or introduced during the term or any extended term of the contract Addition of the new clause by highlighting the compliance with the policies of principals. Ongoing Scheduled N/A Contractor N/A The above illustrated continuous improvement plans have mainly demonstrated the awareness as well as the understanding of the less obvious aspects as well as in-depth aspects of unit like the capability of identifying and debating the critical problems or issues (Reinhardt and Bockmhl 2013). Moreover, the continuous improvement plans portrayed above have tried to resolve the issues and the continuous improvement plans have become capable of evaluating as well as inventing new ideas in terms of adding or amending new clauses within the tender or the contract of Queensland rail project in engineering and construction domain. Conclusion The entire study has successfully enlightened the effectiveness as well as the significance of the continuous improvement plan. Hence, in this study, the continuous improvement plan on the engineering and construction domain has been portrayed in order to convey its significances. Therefore, it can be seen from this study that it has significantly reflected the capability of using as well as applying the basic concepts and skills of the unit by going beyond the mere replication of skill or content knowledge for showing the understanding the major ideas as well as the originality or insight. From the continuous improvement plan deployed in this study, it can also be noticed that there are few deletion and amendments have been made over the contract. These modifications have simply been made in terms of improvising the entire tender by removing few clauses and by adding some clauses. On the other hand, this study has implemented two charts individually for both the deletion and the add ition of the clauses in the tender in order to convey the areas of improvement within the tender. References Allen, B.B., 2014. Lean risk assessments: Emphasizing management's needs and continuous improvement can enhance internal audit's risk assessments.Internal Auditor,71(5), pp.24-26. Cameron, N.R., 2015.Iterative method, system, and user interface for analysis, pattern detection, predictive modeling, and continuous improvement of quality, health, safety, and environmental (qhse) operations. U.S. Patent Application 14/622,924. Cohen-Vogel, L., Tichnor-Wagner, A., Allen, D., Harrison, C., Kainz, K., Socol, A.R. and Wang, Q., 2015. Implementing educational innovations at scale: Transforming researchers into continuous improvement scientists.Educational Policy,29(1), pp.257-277. Colicchia, C., Creazza, A. and Strozzi, F., 2017. Citation network analysis for supporting continuous improvement in Higher Education.Studies in Higher Education, pp.1-17. Derrick-Mills, T., Winkler, M.K., Healy, O. and Greenberg, E., 2015. A Resource Guide for Head Start Programs: Moving beyond a Culture of Compliance to a Culture of Continuous Improvement. OPRE Report 2015-02.Administration for Children Families. Eaidgah, Y., Eaidgah, Y., Maki, A.A., Maki, A.A., Kurczewski, K., Kurczewski, K., Abdekhodaee, A. and Abdekhodaee, A., 2016. Visual management, performance management and continuous improvement: A lean manufacturing approach.International Journal of Lean Six Sigma,7(2), pp.187-210. Fryer, K.J. and Ogden, S.M., 2014. Modelling continuous improvement maturity in the public sector: key stages and indicators.Total Quality Management Business Excellence,25(9-10), pp.1039-1053. Fryer, K.J., Antony, J. and Douglas, A., 2015. Critical Success Factors of Continuous Improvement in the Public Sector: A review of literature and some key findings. Gonzalez Aleu, F., Gonzalez Aleu, F., Van Aken, E.M. and Van Aken, E.M., 2016. Systematic literature review of critical success factors for continuous improvement projects.International Journal of Lean Six Sigma,7(3), pp.214-232. Kohlbacher, M., 2013. The impact of dynamic capabilities through continuous improvement on innovation: the role of business process orientation.Knowledge and Process Management,20(2), pp.71-76. Kovach, J.V., 2016. The Role of Learning and Exploration in Quality Management and Continuous Improvement. InQuality in the 21st Century(pp. 75-89). Springer International Publishing. Milner, C.D., Milner, C.D., Savage, B.M. and Savage, B.M., 2016. Modeling continuous improvement evolution in the service sector: A comparative case study.International Journal of Quality and Service Sciences,8(3), pp.438-460. Milnitz, D. and Tubino, D.F., 2016. Construction of a scale to measure the level of employee commitment in the practice of continuous improvement in an organization through the nominal response model of TRI.Production,26(3), pp.581-589. Muthukumar, N., Tamizhjyothi, K., Resmi, A.T. and Nachiappan, R.M., 2014. Study on imperative factors of continuous improvement tooltotal productive lean manufacturing for improvement of organisational culture towards world class performance.International Journal of Enterprise Network Management,6(1), pp.42-66. Reinhardt, W. and Bockmhl, T., 2013, July. Continuous improvement of geographic data production processes: Approach and results of a case study. Ine-Business (ICE-B), 2013 International Conference on(pp. 1-7). IEEE. Schneider, M., 2015, May. The Guide Board, an Artefact to Support the Continuous Improvement of an Agile Teams Culture. InInternational Conference on Agile Software Development(pp. 287-293). Springer International Publishing.

Methylcyclohexene free essay sample

Introduction: This experiment was a study of protonating a cyclo-alcohol to become a cyclo-ene. In this case 4-methylcyclohexanol was protonated using phosphoric acid to become 4-methylcyclohexene. This demonstrates the loss of an alcohol group by protonation, the loss of a proton from the cyclohexane to form an alkene through elimination. This also demonstrates Le Chateliers principle, by using distillation to remove the product as it is formed the equilibrium of the reaction will constantly be in favor of the product. Reaction: Side Reaction: Due to a 1,3-hydride shift dehydration of 4-methycyclohexanol will produce a small amount of 1-methylcyclohexene. According to research performed by Chris Lamb of Lipscomb University, Nashville, TN (see attatchment) some 1-methylcyclohexene will be produced due to either a 1,3-hydride shift or a series of 1,2-hydride shifts (see image 1). Image 1 – Hydride shift of methycyclohexene. Compound Structure Formula Mol Wt. (g/mol) Boiling pt ( °C) 4-Methylcyclohexanol C7H14O 114. We will write a custom essay sample on Methylcyclohexene or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 2 171-173 °C Phosphoric acid H3O4P 98. 0 212. 8 °C Sulfuric acid H2O4S 98. 1 337 °C Saturated Sodium Choloride NaCl  NaCl 58. 4 108. 7  °C Anhydrous Sodium Sulfate Na2SO4 142. 0 1429  °C 4-Methylcyclohexene C7H12 96. 2 101-102 °C 1-Methylcyclohexene C7H12 96. 2 108-112  °C Table 1 – Chemical properties via www. chemspider. com Experimental: February 12, 2014 First the distillation apparatus was assembled (see image 2), then 1. 5 mL of 4-methylcyclohexanol was placed in a pre-weighed conical vial (CV1) and weighed (see table 2). To the conical vial was added approximately 0. 40 mL of 85% phosphoric acid and 6 drops of concentrated sulfuric acid. The solution was mixed thoroughly and a spin vane added. The conical vial (CV1) with solution was then placed in the distillation apparatus (see image 2) and gradual heat applied while spin vane was activated. Aluminum foil was placed over the conical vial and aluminum heating block to aid the heating of solution. As the solution was distilled the product was removed from the Hickman head via a port on the side and transferred into another conical vial which was promptly capped. Once the solution in the original vial was distilled to a remainder of about 0. 5 mL the heat was turned off and the last of the product was transferred. Then the Hickman head was rinsed with saturated sodium chloride to obtain any product on the sides and this also transferred to the second vial. The second vial was allowed to sit until two layers formed, the bottom aqueous layer was removed and discarded; the remaining organic product was transferred to a test tube and dried over anhydrous sodium sulfate for 10 to 15 minutes while capped. The remaining product was carefully transferred to another pre-weighed conical vial (CV2) and weighed to determine mass of product obtained (see table 2). Product was sealed in a conical vial with silicon seal and stored at room temperature. Image 2 – Distillation apparatus. February 17, 2014 Conical vial with product removed from drawer, vial attached to condenser without water water-flow applied and placed on heat to determine boiling point. Results and Discussion: Vial Mass Empty (g) Mass Combined (g) Mass of Solution (g) CV1 27. 185 28. 788 1. 603g C7H14O CV2 21. 615 22. 535 0. 920g C7H12 Table 2 – Mass measurements. In this experiment 4-methycyclohexanol was dehydrated using phosphoric acid to yield 4-methylcyclohexene. The experiment began with 1. 603g of 4-methycyclohexanol and resulted in a yield of 0. 920g of product. Since the theoretical yield is 1. 35g this leads to a percent yield by mass of 68. 1% (see calculations). The boiling point of the product obtained was found to be 104. 4 °C which is higher than the expected 101-102 °C (see table 1); this could also be due to the side reaction product whose boiling point is 108-112  °C (see table 1) causing the boiling point found experimentally to be a combination of the two products. The side reaction, however, should not affect the percent yield since both products have the same MW. Conclusions: In the process of this experiment phosphoric acid was used to catalyze the dehydration of 4-methycyclohexanol to 4-methylcyclohexene and possibly 1-methycyclohexene as explained above. Being a volatile solution keeping the solutions contained whenever possible was an important consideration. The results obtained in this experiment deviated only slightly from what was expected, however since results from similar experiments could not be found the percent yield could not be compared to other’s results. The boiling point found experimentally was only 2. 4 °C higher than the accepted value of the product expected (4-methylcyclohexene). However, as stated above, this error could be due to the fact that some of the product was 1-methylcyclohexene but this would not explain the yield since the MW of both products are the same. Error in the yield could be due to the aforementioned volatility of the product, especially since the solution required multiple transfers exposing it to air and allowing evaporation whenever it was uncapped. Further error would be due to having accidentally left the cap off of the vial while washing the Hickman head with saturated sodium chloride allowing more evaporation than would be expected in this experiment. Purity and Quantity: With a percent yield of 68% and a boiling point that was very close to the accepted it is believed the expected products were obtained with fair purity. Calculations: Mass of 4-methylcyclohexanol = vialfull – vialempty = 28. 788g – 27. 185g = 1. 603g Mass of product = vialfull – vialempty = 22. 535g – 21. 615g = 0. 920g Theoretical yield: Percent yield:

Unit 5 Essay Example

Unit 5 Paper What is frost wedging ? Mechanical weathering occurs when physical forces break rock into smaller and smaller pieces without changing the rocks mineral composition What is frost wedging ? After many freeze-thaw cycles, the rock breaks into pieces by a process called frost wedging When water freezes, it volume _______. Its volume expands by about 9%, exerting a tremendous outward force. This force is great enough to burst water pipes during the winter Which of the following is NOT associated with mechanical weathering ? Reactions with oxygen What is chemical weathering ? Chemical weathering is the transformation of rock into one or more new compounds Which of the following is the result of chemical weathering ? a rock that has been changed into one or more new compounds The atmospheric gas forms a mild acid when dissolved in water is _______. Carbon dioxide what would cause the inscription on a marble gravestone to become harder and harder to read over time ? Chemical weathering What climate does chemical weather favor the most ? Climates with high temperatures and abundant moisture What are the major components of soil ? a. mineral matter or broken down b. organic matter or humus, which is decayed remains of organisms c. water d. air A soils texture is determined by ______. you use categories of clay, silt, and sand in the soil The main source of organic matter in soil is _______. plants Use figure 5-1 to determine what soil is called if it has 20 percent clay, 60 percent silt, and 20 percent sand. Silty loam What are the proportions of clay, silt, and sand shown at point B in figure 5-1 ? Clay 20%, silt 40%, sand 40% What are the proportions of clay, silt, and sand shown ate point A in figure 5-1 ? Clay 60%, silt 20%, sand 20% What are the proportions of clay, silt, and sand shown at point C in figure 5-1 ? Clay 10%, Silt 20%, sand 70% A soil associated with the hot and wet tropics is _______. laterite Pedalfer soils contains high amounts of _______. Iron oxide and aluminum- rich clays The process responsible for moving material downslope under the influence of gravity is called ________. Mass movement What is the force of gravity behind

Growth at Futura Industries Essays

Growth at Futura Industries Essays Growth at Futura Industries Essay Growth at Futura Industries Essay Growth at Futura Industries Name: Course: Date: : Growth at Futura Industries Assignment1: Case It is a performance management tool used in businesses and other industries to communicate strategies align business activities or organizational performance to these strategies and monitor the organization’s performance against the goals of the strategies. It was invented by Drs. David Norton and Robert Kaplan and works as a performance measurement framework. The balanced scorecard entails that an organization should be viewed from four aspects that it suggests. Implementation of this framework is not an easy task but the product is effective (Kaplan, Norton, 2004). Futura Industries is a company dealing in aluminum design, extruding, fabrication, finishing and machining. Based in Utah, its clientele ranges from markets in electronics to transportation. Futura focused all its internal operations on quality with the belief that its workers are what add to its great value. This factor had contributed to Futura being a notch higher than its competitors are. Futura extensively used this aspect of the balanced scorecard because of the strong belief in its employees. Susan Johnson Futura’s president focused on this perspective over other balanced scorecard perspectives for various reasons. One of them is that she believed that persons who were respected, trusted and challenged to grow are the foundation for the future. Kaplan and Norton place importance on learning which they say is better than training. Susan Johnson cited the importance of workers in her company and used them as the main resource. Another reason is that this perspective provides building blocks for the success of the remaining three quadrants. Futura was looking toward the future and therefore needed a plan to help push it to greater heights in terms of efficiency in service provision. Other than following the example of other businesses, which had used the balanced scorecard successfully, Futura decided to tread an entirely different route. This desire to stand out and the full benefits to be reaped out of it also contributed to its use of this quadrant of the balanced scorecard. Susan Johnson’s focus entailed recruitment off good personnel, not just good machines. Astoundingly, they achieved a fifty percent increase in revenue without adding personnel from 1996 to 1999 (Gumbus, 2003). According to Johnson, the company had all the financial metrics, customer measures and had even earned its ISO accreditation three years prior. With a mission of â€Å"Extraordinary Value through Extrusions†, they expected that every individual would contribute to the company and customer’s success Futura specifically measures safety, employee capabilities in different areas of corporate culture, annual performance, personal development review, customer services, internal operation and financials. Futura uses the balanced scorecard to focus on two key aspects that place them ahead of their competitors in an overcrowded industry. These are the ability to employ and maintain good people and their utmost devotion to their customers. In terms of annual performance, personal development review and internal operations, they had to develop a strict plan that outlines the scope and nature of work to be done. Being an industry, much of the work being done was routine. Since employees are closest to production and customers at the same time, it was imperative that only creative persons be hired. Another issue that arose was how to retain the employees. This was to be achieved through employee satisfaction done by involving them in decision-making, recognizing their job well done and ensuring they can access information easily. Retaining employees is crucial and effective because it prevents the company from losing part of its intellectual potential. In order to gauge their satisfaction, Futura carries out annual surveys to find out from its employees how it could become a better employer. This survey also focuses on whether they are content with the kindness benefits they receive from the company. Futura has a follow up form that works on ensuring that action is taken upon the worker’s concerns. Another kind of survey is based on leadership and dwells on a way to enhance managerial leadership and management skills. After this, evaluations are done to cite areas for improvement in line with the employees’ expectations. I think Futura’s approach is very efficient especially as it helps in gathering of information relevant to its success. The use of surveys helped in acquiring knowledge on consumer satisfaction and about how to improve the workplace and offer better leadership. Employees felt motivated to move up the ladder because of a positive attitude towards the future direction of the company. In addition, this method makes adequate financial logic. In realizing that employees are the foundation of the company, Futura did everything to ensure that they were appreciated. This led to consumer satisfaction and the success of the other three perspectives, which supplemented the mentioned perspective. The benefits of using this approach were revealed in the way the company spent less of its money recruiting and training new employees. Turnover rates decreased because of motivating the employees and keeping them satisfied. Yes, I think the measures undertaken by Futura obtain all proportions of the perspective as explained in the background materials from this module as well as previous ones. The dimensions of this perspective involve training of employees and corporate cultural attitudes that are connected to both the individual and the self-improvement of the corporate itself. At Futura, the cultural maturity of employees is based on their capability of adapting to the corporate culture, communication, confidence, teamwork, leadership, responsiveness, productivity and safety among others. The main areas of focus are on human capital, information capital and organizational capital. The company paid attention to its workforce, a clear indication that they fulfilled the aspect of human capital. The information capital involved gathering, storage and dispelling of information. All this was done by the use of new technology, mainly computers. This aspect was accomplished by Futura through the numerous surveys it used to conduct and manage using computerized information systems. Organizational capital is mainly about how employees respond to company culture and their alignment to the goals and visions of the company (Niven, 2010). Using the information derived from the surveys it was easy to establish whether the employees were in line with office culture or not. Thus, company managers were able to work on areas they felt needed correction. This implies that the surveys conducted helped to reinforce the organizational capital at Futura. This information could also be used in making plans for the company and help the workers decide on their later employment plans as far as working with Futura industries was concerned. Therefore, in summation of my conclusion, I think Futura industries managed to utilize all the aspects of the mentioned perspective. It worked to its advantage by helping it to maximize profit. Assignment 2: SLP United Airlines, Inc., which operates as united airlines, is a major American airline. Statistics show that it is the largest airline in terms of the number of destinations its planes fly. With over 50000 employees and more than 500 planes, it is a part of the fastest growing airlines in the United States and the world. It has been re-branded several times following a number of mergers with other airlines. In as much as the mergers have contributed to an increase in market share, its public image and market value are still doing poorly. The airline uses the principle of the business scorecard, which focuses on its employees and the consumers. To enhance its operations, the airline designed three objectives to help it improve its performance. The objectives are to increase its customer base, increase number and quality of services offered and to retain its customers. All these were to assist the airline to achieve its mission, vision and strategy in the competitive market (Hansen, 2009). Its strategy was to increase its market share and to foster a strong financial position in the market. objectivemeasureTargetactionIncrease customer baseThis is to augment its market share. Its performance can be measured by taking statistics of number of passengers in any given period and comparing them with those of previous times and of other airlines.The move targets all the existing customers who will be retained and acquiring of new ones. The number to be targeted could be set at over 150 million annually.This objective was to be achieved mainly through ensuring customer satisfaction. For instance, the price of services offered was to be made more affordable, while maintaining their quality.Increase number and quality of services. This would enhance the number of referrals the airline gets from existing customers.This is to attract more customers and to offer variety to the existing ones. This can be estimated by conducting evaluations and surveys on consumer satisfaction. Also, having statistical measure of the number of new customers acquired after putting implementing the ob jective.Targets both new and existing customers. This figure could also be placed at over 150 million customers annually. Find out the needs of the consumer and seek to correct any flaws. Concentration should not only be placed on the wealthy but also middle income and low end customers.Retaining of customers.It is measured by doing a statistical count of the number of customers before and after implementation of the strategy.The target is mainly the existing number of customers.The actions taken involve activities that ensure customer satisfaction. If the customers are content with the services at the airline, they will not need to seek those services elsewhere. Assignment 3: Personal Opinion Question 1 The customer perspective forms part of the four quadrants of the balanced scorecard (Sharma 2010).The scorecard is a planning and management tool used to align business activities to the vision and strategies of an organization, improve communication and assess the feat of the firm against these strategies. The importance of this perspective is customer satisfaction. It ensures that customers are content with the services being offered by the organization. This is in order to avoid future decline in an organization’s profits due to defection of customers to other suppliers. In developing ways to best satisfy customers, an organization should analyze customers according to different factors. Such information should then be stored in a database for easy access. One such factor is consumer-spending habits. This analysis is used to determine a number of things needed by the team in charge of marketing at any organization. One of such things is the type of consumer to whom a communication should be passed. Customer databases organized into simplistic spending segments are used quite often to determine whom to â€Å"hit† with a communication. It is whereby a company compiles data on its consumers that enables them to know how much each of them spends and on what products. This information is helpful when it comes to marketing a product. The company is able to identify its target audience through such valuable information. Therefore, when a new product is launched into the market, a communication is made to those people that buy it most. This management of the customer base is to ensure retaining of customers through adequate satisfaction of their needs. Having a database with consumer details is widely used today in an effort to build customer loyalty. There are various companies that treat their customers differently based on how much they spend on their products, for instance by offering discounts and additional services. High-end customers are at times invited for excursions while low-end customers who are also considered valuable are offered discounts to motivate them to spend more. Question 2 Stakeholders are persons, organizations that have interest in a particular organization. Such parties can therefore affect or be affected by the organization’s actions, policies and objectives. A company can have one or more stakeholders at any give time. Due to this fact, conflicts amongst them may arise because of clashing interests. A simple example is whereby workers in a factory collide with the management of the same company. In the above case, the management of the factory wants to cut off the size of human capital. This is because they value efficiency through regulation of the workforce. In place of the laid off workers, the factory wants to put in place machines. Alternatively, the workers are used to a personal control over their work and a high degree of autonomy. This case presents a conflicting situation, which requires immediate resolution. The interests of these two stakeholders are in contrast. As a form of resolution, one party or both have to reach a compromise. Ensuring that stakeholders and their goals are well taken care of is important for the success of any business. This perspective focuses on people as the main resource in an organization. Therefore, at the factory in the case above, the management should give priority to its workers though not at the expense of being at per with technological advancements. This means that instead of laying off some workers from their respective jobs, they should train them to use the machines being introduced. This would reduce the cost of hiring new workers with specialized training on the use of the machines. It would also motivate the workers and increase their productivity. Putting them first will increase their efficiency, which translates to quality products and consumer satisfaction (Kaplan, Norton, 1996). By so doing, they would have utilized the said perspective effectively. References Don R. Hansen, Maryanne M. Mowen, Liming Guan (2009). Cost Management: Accounting Control.Oklahoma: Cengage Learning Gumbus, A. Johnson, S.D. (2003). The balanced scorecard at Futura Industries. Strategic Finance. Kaplan, R. S., Norton, D. P. (2004). Strategy maps: Converting intangible assets into tangible outcomes. Boston: Harvard Business School Press. Niven, P. R. (2006). Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results. Hoboken, N.J: Wiley. Smith, R. F. (2007). Business process management and the balanced scorecard: Using processes as strategic drivers. Hoboken, N.J: John Wiley Sons. Kaplan, R. S., Norton, D. P. (2003). The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, 126

Humn Resourse Mngement 'The World is Flt' Essay

Humn Resourse Mngement 'The World is Flt' - Essay Example Minford & Riley (2005) suggested that the supply side reforms of the 1990s and 2000s have transformed the way in which the UK labour market operates. The latest date retrieved from statistical analytical repot show that in the last year, the UK has experienced crashing share prices and other economic uncertainties brought on by the threat of war with Iraq. These economic adversities, however, have not been reflected in the overall performance of the UK labour market which shows that the employment rate has been rising and unemployment decreasing in the last year. In fact, for the three months ending in June 2005, the employment level was estimated to be 27.92 million, the highest level since records began in 1984 (Minford, Riley, 2005:12) . In view of above, extensive research is needed in the area of labour market in search for the ways of mazimizing its efficiency and productivity. One of the ways that has actually been least reviewed in the literature is outsourcing and its effects on the labour market. Three key questions re ddressed. First, wht is the extent of outsourcing nd re there differences between firms in the use of such prctices Second, why do firms outsource Finlly, wht is the impct of outsourcing mintennce work on firm performnce In mny cses the move to outsourcing is prt of wider drive for flexibility, so the rticle begins by reviewing the literture on lbour flexibility nd outsourcing. fter brief section deling with methodologicl issues, the rticle reports the extent nd rtionle for outsourcing mongst smple of ustrlin firms. These findings re then benchmrked ginst the prctices of Jpnese firms operting in ustrli. The pper concludes by ssessing the impct of outsourcing on enterprise performnce.I. Literture Review 2. Lbour flexibility nd outsourcing The theme running through mny of the new pproches to mngement is the development of more flexible workforce. The serch for improved flexibility hs becomes employers' new frontier in the mngement of lbour. Flexibility cn hve vriety of menings (Brunhes, 2000), but fundmentlly three forms of the concept cn be distinguished (Hrrison nd Kelley, 2004, pp. 213-214). Functionl flexibility is the bility of the enterprise to redeploy lbour to cover new work tsks or new production methods. The second form is wge flexibility, in which the enterprise ttempts to link wge pyments to productivity nd product demnd. Finlly, numericl flexibility is the bility to djust lbour inputs to product demnd. These forms of lbour flexibility hve been well documented in industrilized ntions (see Hrrison nd Kelley, 2004, p. 214). In UK, for exmple, the introduction of enterprise